Smart Operator

The first Operator Performance System, taking your proprietary knowledge and making it available to your operators when they need it, where they need it.

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AI

your business

Enable consistent operational excellence

your operators

Enable on-the-job access to the right knowledge at the right time

your guests

Exceed your guests' expectations

Hierarchical systems of training & operations management have barely changed in 150 years.
They prioritise obedience & compliance over meaningful support & individual capability.
Workplace culture & employee engagement remain afterthoughts rather than core operational elements.
Static training systems & outdated SOPs fail to adapt or deliver timely, relevant information to operators.

Enabled by the future

Harnessing AI and next-gen tech to transform your knowledge base, and how you use it.

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  • Computer Vision

    Positioning your operators at the technological forefront for multi-modal, on the-job access to knowledge & guidance.

  • Voice interaction

    Voice activation & conversational interface for authentic, agile, hands-free engagement.

  • AI personalisation

    Ensuring that the right knowledge is available to the right person at the right time, in engaging, useful terms.

  • Knowledge bases that learn

    Easy, interactive access to knowledge bases that grow & evolve based on operator interactions.

Not an LMS, an OPS

Smart Operator.ai transforms your knowledge base into a dynamic, responsive operational tool that delivers the right guidance at the right time.

01 All-in-one solution
02 Access to knowledge
03 Autonomy & agency
04 Knowledge augmentation
05 Living SOPs
06 Expediting the process
07 Institutional memory

All-in-one solution

Bringing operational management, quality assurance, training & development, & organisational culture together in a single, AI-driven, on-the-job tool.

Meaningful access to knowledge

In-work access to role-relevant, contextualised SOPs, protocols, & brand standards.

Autonomy and agency for operators

Using AI to support & enable operators, accelerating time-to-value, & motivating role ownership.

Knowledge augmentation

Augmenting SOPs and other formal knowledge bases with soft knowledge, such as institutional memory, organisational culture, expert knowledge, & feedback.

Living SOPs

Taking static repositories of SOPs & bringing them into the lived realities of daily operations, empowering operators, providing contextualised reinforcement, & improving retention of knowledge.

Expediting roll-outs, feedback, and analysis

From head-office ideation to operational reality, even in the remotest sites, with double-quick feedback & trouble-shooting analysis.

Preserving and evolving culture and institutional memory

Ensuring that tacit knowledge (culture, institutional memory, tricks, employee knowledge) & emergent knowledge (data-driven insights from usage) are valued, protected, & shared.
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Give life to your SOPs. Put your knowledge to work. Empower your operators. Delight your guests.

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