About Smart Operator

Smart Operator is an AI-powered Operator Performance System (OPS) — a new category of enterprise software designed to transform frontline operations.

By combining voice interaction, camera vision, and AI, Smart Operator helps teams access operational knowledge, receive real-time guidance, and continuously improve performance.

Our mission is to make every operator more capable, every process more consistent, and every organisation more intelligent.

Built by a team with deep expertise in operations, learning, and technology, Smart Operator is redefining how companies capture, scale, and execute operational excellence.

The Position

Smart Operator is looking for a creative and highly organised Marketing & Content Producer to bring our brand, product, and customer stories to life through compelling visuals, videos, and sales collateral.

This is a hands-on content creation role — not a strategy or management position.

You’ll be responsible for turning ideas, scripts, and product information into engaging marketing assets that help our sales and customer success teams communicate value clearly and effectively.

In this role, you will:

• Create and finalize marketing collateral, including one-pagers, case studies, industry-specific material, and sales decks
• Write and coordinate copy across channels (website, LinkedIn, email, presentations, PDFs)
• Social Media
  • Own LinkedIn and website updates, ensuring consistent messaging and fresh content
  • Plan, draft, and publish content on LinkedIn, including distributing job postings
• Produce short videos and product walkthroughs using tools like Loom, Descript, CapCut, or AI video platforms
• Create collateral for pilots, launches, onboarding, and customer-facing processes
• Repurpose content for multiple channels (website, email, social, presentations)
• Support investor communications, preparing updates, announcements, and materials that keep investors informed
• Optionally assist with basic graphic design, ensuring visuals are on-brand and professional
• Add everything to a central library of all Smart Operator assets, ensuring everything is up-to-date and easy to find
• Collaborate with Sales, CS, and Product to translate features and messaging into clear, compelling visuals
• Ensure all marketing materials are consistent, on-brand, and aligned with company positioning

What We’re Looking For

You’re a maker with strong personal agency — someone who doesn’t wait to be told what to do, but actively figures out what needs to be done and moves it forward.

Agency, to us, means:

• You take initiative without being asked
• You make decisions confidently with incomplete information
• You proactively identify gaps, opportunities, and improvements
• You take ownership of outputs from start to finish
• You create momentum, not wait for it

You are proactive rather than reactive — someone who steps in, takes control, and ensures things get done with excellence.

This is a fractional role: 8–20 hours per week to start (during working hours - 9 to 5), with potential to grow into full-time.

Based in Cape Town area.

Requirements

• 3–5 years in marketing production, content creation, or design
• Strong ability to produce/edit short videos using AI tools (screen recordings, demos, testimonials)
• Proficiency with Canva, Figma, Descript, CapCut, VEO3 or similar
• Experience designing one-pagers, PDFs, and presentations that simplify complex ideas
• Strong copywriting ability across channels using Claude and other AI tools (social, website, email, sales materials)
• Excellent attention to detail, brand alignment, and visual consistency
• Comfortable managing multiple deliverables and meeting fast turnarounds
• Familiarity with AI content tools (Runway, Synthesia, Notion AI, Gamma, etc.)
• Cape Town based

How You’ll Fit In

• You’ll work closely with the Sales and Customer Success to create content that drives conversions and engagement
• You’ll collaborate with Product to translate technical features into clear, compelling visuals
• You’ll help standardise how Smart Operator presents itself across materials and channels
• You’ll become the go-to person for “making things look and sound great”

What You Can Expect

• A fast-paced, design-driven environment where you’ll see your work come to life quickly
• Opportunities to experiment with AI-powered creative tools
• Direct collaboration with leadership and product teams
• Real impact — your work will help shape how Smart Operator is seen and understood by the world

Interested?

1. Please send your CV, 3 examples of your work or an online library link, and a cover letter answering the following questions -
   • Years experience in marketing production, content creation, or design
   • Proficiency with Canva, Figma, Descript, CapCut, VEO3 - rate yourself on a scale of 1-10 where 1 is beginner and 10 is expert.
   • Where are you based
   • How many hours a week do you have available
2. Email address to use: hiring@smart-operator.ai
3. Email subject line to use: Marketing & content producer / your name

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